Statewide customer service initiative implemented at Kennesaw State University

Kennesaw State University is joining statewide efforts to provide better customer service to its…

Georgia (Jul 28, 2006) — Statewide customer service initiative implemented at Kennesaw State University

Stacey Moore

Abstract

Contact: Frances Weyand‚ Director of University Relations‚ 770−423−6203 or fweyand@kennesaw.edu

KENNESAW‚ Ga.‚ (July 25‚ 2006) — Kennesaw State University is joining statewide efforts to provide better customer service to its students in coordination with Gov. Sonny Perdue’s launch of a new “Customer Service Improvement Initiative” set to begin Aug. 1. The governor’s goal is to make Georgia the best−managed state in the country by 2007. He has asked every state agency‚ including the University System of Georgia‚ to put the plan into place.

"Each Georgia citizen who walks through our door for a government service is an opportunity‚" said Governor Sonny Perdue. "It is my intention that Georgia government employees will take advantage of those opportunities‚ showing citizens that we respect and value their time."

USG Chancellor Erroll Davis instructed the presidents of Georgia’s 35 public colleges and universities to appoint “Customer Service Champions” to guide the services provided by each campus. Linda Lyons‚ director of the Center for University Learning‚ will serve as KSU’s customer service champion‚ leading the university’s efforts in providing excellent service to the community.

“The initiative addresses specific basic customer service standards that we are now incorporating along with the current services that we provide‚” Lyons said. “It is our goal‚ as well as the overall mission of this initiative‚ to provide our customers with faster‚ friendlier and easier access to all of KSU services.” Lyons said that the first department to implement the new standards will be financial aid. “The department will be our trailblazer and will set the bar for measuring other units in the area of customer service skills‚” she said.

Kennesaw State’s new President Dan Papp said‚ “I am extremely pleased with this first of multiple steps that KSU will take to improve our services to our students and other KSU constituents. Our goal is to be the state leader in providing appropriate service to everyone involved with KSU.”

The USG office will launch a new Web site Aug. 1 to allow visitors to submit suggestions‚ track improvements and view customer satisfaction scores forall of its campuses.

Lyons can be reached at 770−499−3450 or llyons5@kennesaw.edu.

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Kennesaw State University is a comprehensive‚ residential institution with a growing student population approaching 20‚000 from 132 countries. The third largest state university out of 35 institutions in the University System of Georgia‚ Kennesaw State offers more than 60 graduate and undergraduate degrees‚ including a brand new Doctorate of Education in Leadership.

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A leader in innovative teaching and learning, Kennesaw State University offers more than 150 undergraduate, graduate and doctoral degrees to its approximately 38,000 students. With 13 colleges on two metro Atlanta campuses, Kennesaw State is a member of the University System of Georgia and the third-largest university in the state. The university’s vibrant campus culture, diverse population, strong global ties and entrepreneurial spirit draw students from throughout the region and from 92 countries across the globe. Kennesaw State is a Carnegie-designated doctoral research institution (R2), placing it among an elite group of only 6 percent of U.S. colleges and universities with an R1 or R2 status, and one of the 50 largest public institutions in the country. For more information, visit kennesaw.edu.

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