Gaining a Competitive Edge Through Service Excellence

This half−day workshop sponsored by the Kennesaw State University Small Business Development…

Georgia (Feb 7, 2002) — Gaining a Competitive Edge Through Service Excellence

Staff

Abstract

This half−day workshop sponsored by the Kennesaw State University Small Business Development Center will focus on customer relationships and satisfaction. Topics to be covered include:



Actions leaders can take to create a service culture within their organizations;

Techniques front−line service providers can use to take service quality to the next level;

Pursuit of customer loyalty; and

Organizational benefits resulting from service excellence.

The course will meet in the KSU Center Thursday‚ Feb. 21‚ 8:30 a.m. − 12:30 p.m. Cost is $20. For more information call 770−423−6450.



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Kennesaw State University‚ a progressive‚ comprehensive institution with a growing student population of 13‚500‚ offers more than 50 degree programs. Out of 34 institutions‚ KSU is the sixth largest in the University System of Georgia.



 

A leader in innovative teaching and learning, Kennesaw State University offers more than 150 undergraduate, graduate and doctoral degrees to its approximately 41,000 students. With 11 colleges on two metro Atlanta campuses, Kennesaw State is a member of the University System of Georgia and the third-largest university in the state. The university’s vibrant campus culture, diverse population, strong global ties and entrepreneurial spirit draw students from throughout the region and from 92 countries across the globe. Kennesaw State is a Carnegie-designated doctoral research institution (R2), placing it among an elite group of only 6 percent of U.S. colleges and universities with an R1 or R2 status, and one of the 50 largest public institutions in the country. For more information, visit kennesaw.edu

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